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PC Care Plan |
| “I would like to be able to choose how I
pay for my IT services?” We can
give you that choice. With Telegence you can decide how you would like
to finance your IT support, Pay-as-you-Go or with a fixed price annual
maintenance contract, either way outsourcing your IT requirements will
save you money.
|
 |
PC Care Plan
Un-limited Next business day on-site support on standard support level
and 4 hours or less on essential equipment
Telephone support. Instant telephone support to resolve many
IT related questions and issues.
Optional remote support. Depending on your network configuration,
we can install our own remote access equipment to allow us instant access to
your network for troubleshooting purposes. Customers with broadband connection
may be able to use our VPN hardware allowing them to access their networks from
home.
Service pack application.
Virus scanner updates checked.
Software problem resolution for operating system and most common applications
including:
Microsoft® Windows®
95/98/Me/NT/2000/XP
Office 97/2000/XP
Outlook® 98/2000/2002/2003
Exchange Server 5.0/5.5/2000/2003
Netware
IIS
Proxy Server
Firewalls
Free system audit.
Project and other support work will be quoted for on demand. We can offer customers
with contracts reduced rates on additional IT services, for example:
office relocations
server installations
web site development
Office Furniture
Minimum contract period of only 12 months.
| Level of Cover |
Type of equipment |
Cost per month/machine |
Standard
Next Day Response
|
Standard PC |
£20 + Vat |
Essential
4 hour response
|
Standard PC |
£35 + Vat |
Standard
Next Day Response
|
Windows Server / Netware Server |
£75 + Vat |
Essential
4 hour response
|
Windows Server / Netware Server |
£150 + Vat |
| |
|
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| 
Reliability
